Contacts

Head office

address: 37 Varshavskoye shosse, 131000 Moscow, Russia

phone number: +7 (495) 956-20-67 (administration)

Fax: +7 (495) 956-99-51

Dear clients! You can get information on Russian Post services, places where to use them, tariffs, terms of delivery of mail and money orders and on other things

by phone number of help service
FSUE Russian Post (Quality Telephone Line)

8-800-2005-888
(a toll free calls for Russia)

by e-mail

Inquiry service e-mail
FSUE Post of Russia


(information on domestic postal items)

Client@russianpost.ru

E-mail of Department of International Postal
Exchange Claims Procession of Main Mail
Long-Haul Centre (MMLHC)


(information on international postal items)

quality.gc@gcmpp.ru

For information regarding any claims in respect
of international postal items, currently under
consideration by the Department of Claims
for International Mail Shipments, please call

(495) 223-44-44,
Extensions 3-47, 3-48, 3-49

For services users EMS Russian Post:

Phone number of integrated inquiry service
EMS Russian Post

8-800-2005-055
(a toll free calls for Russia)

Head office

119454, Moscow, Vernadsky Prospekt 18
tel. (495) 956-08-08
fax. (495) 431-76-85

Official website

http://www.emspost.ru

Examination of complains:

For domestic express deliveries EMS

zapros@emspost.ru

Concerning international EMS express deliveries

export@emspost.ru
import@emspost.ru

Applications seeking C.O.D. payments for EMS
shipments, require copies of the address label
as well as confirmation of requisites

perevod@emspost.ru

Please, e-mail your offers and suggestions on site operation improvement to the web master: webmaster@russianpost.ru